Frequently Asked Questions

We serve equine businesses such as trainers, racing stables, farms, retailers, and veterinary practices. Submit your business details through our wholesale account application for review.

Yes. You can browse the public catalog, but wholesale prices and online order requests are available only to approved, signed-in business customers.

Applications are reviewed individually. We do not guarantee an approval timeframe. For questions about your application, email orders@turbotackshop.com.

Approved customers can request a one-time sign-in link at their registered business email address. The link expires after 15 minutes. If it expires, request another one.

Once approved and signed in, add products to your cart and submit an order request. We review availability and confirm the order details before invoicing. You can track the request under your orders.

No. A submitted request is not a completed sale or reservation of inventory. Product availability may change, and we review requests before accepting them for processing.

No. Turbo Tackshop does not collect payments during website checkout. Once your request has been reviewed, we provide an invoice and payment instructions separately. Any applicable taxes are confirmed before the sale is completed.

Yes. Sign in to view your order requests. The website shows request-processing status; it does not provide live package tracking or guarantee an estimated delivery date.

Email orders@turbotackshop.com as soon as possible. Whether an accepted request can be changed depends on its processing and shipping status.

Contact us with the product name, brand, size, and quantity you're looking for. We can review your inquiry, but availability of unlisted products is not guaranteed.

Standard shipping is a flat $20 per wholesale order, not per product, for eligible destinations. Checkout shows your merchandise subtotal, a $20 standard shipping estimate, and the estimated total before tax before you submit. Final shipping is confirmed separately before invoicing. No online payment is taken.

We ship only within the contiguous United States: the lower 48 states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations. Your shipping address is confirmed during order review.

Delivery estimates depend on product availability, the destination, and the carrier. We confirm delivery arrangements during order review; we cannot promise a specific arrival date through the website.

Return requests are considered only when products arrive damaged or when an incorrect product was supplied. We do not accept returns simply because an item is no longer needed, was ordered in excess, or is unopened. Rights required by applicable law remain unaffected.

Please notify us at orders@turbotackshop.com within 14 days of delivery. Include the order or invoice reference, affected items, and photos when possible. This is the deadline for reporting an issue, not a deadline to mail the return.

Customers ordinarily pay return shipping, even for damaged or incorrect products, unless applicable law requires otherwise. Contact us before sending anything back so we can review the issue and provide instructions.

We review each eligible issue to determine whether a replacement, credit, or refund is appropriate. Nothing is issued automatically when a return is requested. Email us for return authorization and instructions.